Services

Call / Contact Centre Services & Customer Management

  • Call / Contact Centre Management.
  • Call / Contact Centre Agent Evaluation and Training.
  • Call / Contact Centre Optimization.
  • Resource Provision and Management.
  • Contact Centre CRM application deployment and technology scoping.
  • Tele-sales Services.

Service Delivery

  • IT and Business Operational Support.
  • Process Optimization and Re-engineering.
  • Third Party Vendor Management.
  • ITO (IT Outsourcing).
  • Application Development Services.
  • Call / Contact Centre Managed Services.

Project and Change Management

  • Project Scoping and Planning.
  • Requirement Gathering & Analysis.
  • Stakeholder Management.
  • Monitoring and Evaluation.

Business Intelligence and Development

  • Performance Management.
  • Strategic Development and Planning.
  • Marketing Management & Strategy.
  • Data Warehousing.
  • Information Lifecycle Management.